Contact Us
Phone
(02) 4983 0900
Fax
(02) 4983 0910
Address
4 Jacaranda Avenue, Raymond Terrace NSW 2324
mail@rtfp.com.au
We wish to advise that this email is not constantly monitored and is not intended to be used to seek medical advice. If you require a response, we will endeavour to reply to your email within 3 business days. If you have an issue that requires urgent attention please contact the surgery on 4983 0900. If you are seeking urgent medical attention or advice, please contact GP Access After Hours on 1300 130 147 or present to ED/call 000 in the case of an emergency.
Raymond Terrace Family Practice values the privacy of our patients and the security and confidentiality of their health information. Communicating sensitive information by email, amongst other risks, increases the risk of that information being disclosed to third parties. We will not respond to requests for information without the documented consent of our patient.
Compliments and Complaints
We are always striving to improve the standard of professional service to our patients.
We welcome your feedback, whether it is a compliment or a complaint.
Compliments
If you receive a service that you feel deserves complimenting, please advise us in writing, by phone or in person.
Complaints
Complaints are to be made in writing.
It can then be forwarded to the most appropriate person to act on the issue.
Timeframe for response
Your complaint will be acknowledged within 5 days of receipt. A manager or doctor will contact the complainant to discuss the concerns or send a reply in writing, whichever is appropriate.
If your complaint is not resolved within 20 days you will be kept informed of the progress of the investigation.
Please address all written compliments or complaints to:
Attn: Practice Manager
Raymond Terrace Family Practice
PO Box 4
Raymond Terrace NSW 2324
If you have concerns regarding how your complaint was handled please contact the Practice Manager on 4983 0900.
Or alternatively, you can contact the Health Care Complaints Commission.